F.A.Q

We want you to feel secure ordering from Saltex LLC. We know that there are other retailer options and we appreciate that you trusted us with your purchase! We have a committed logistics team and the utmost trust in our carriers. However, we do recognize that in rare cases, things may not go according to plan, and we have an established procedure for handling such occasions. We got your back!

There are some important things to remember while you wait for your package:

• Tracking information will be available after your order. You can use this tracking information to view the most up-to-date tracking from the carrier. Please note, however, that USPS tracking is often only Delivery Confirmation, and will not show any status updates until the item is scanned as delivered.
• At check out, you will be provided an estimated delivery date. Your item should arrive on or before this date. In some cases, situations outside our control happen and the item make take a little longer to arrive than we estimated. Keep an eye on your tracking information for the most up-to-date status of your package.

Wholesale distributors, like all other distributors, profit by filling large orders at small markups, bringing you more profits and saving time. They can do this because distributors have lower costs than retail stores for several reasons. Minimum order amount is $200.00 

All items are shipped FOB from our head quarters & distribution center in Miami, Florida. United Parcel Service (UPS) is our preferred carrier and shipping method. Shipping options: Ground (3-7 days), 3rd Day and Next Day. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Shipping rates are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

All sales are not subject to a refund. Returns and exchanges are available for full-price items only. All sale and markdown items are final sale. Sale items cannot be returned or exchanged.  All returns and exchanges require return authorization by our ecommerce department. Shipping and handling are non-refundable. It is the customer’s responsibility to bring or ship back the products to our facility for exchange. Customers will assume return shipping costs and a 20% restocking fee.

Please contact  Customer Service Representative at +1 (267)800-09-08 or by e-mail contact@saltex-llc.com. We will e-mail you a pre-paid shipping label and you can return the damaged item to us.  We will also send your replacement item right away. 

Absolutely! Just call to make arrangements with our customer service team

Most orders are shipped within 24 hours of approval. Please note that customers have to be in good standing.

We have over 3,000 staple items and constant deals and promotions on national brand products.  We can fulfill the needs of all different types of businesses. We are continuing our growth into other states across the United States and will continue to provide quality service and quality products at quality prices!

Please note that due to such pandemic challenging times of COVID-19 – Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it .Order processing time may take longer than 4-6 business days as usual operating, but up to 7-10 or longer, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.